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FRONT OFFICE STAFF

MIKE WEST - PRESIDENT


Mike West 2026-27 Headshot

    
Mike West is a seasoned sports executive with nearly 30 years of experience in sports management, fan engagement, and event leadership. He is in his second season as President of the Omaha Lancers, where he brings a bold vision and dynamic leadership to one of junior hockey's most storied franchises.

Under West's leadership, the home game experience was revolutionized in 2025-26. The Lancers became the USHL's fastest-growing franchise by attendance, saw a 20% increase in single-game ticket revenue, and had two sellout crowds (the first sellout since 2017). West furthered the Lancers involvement with the local community through the implementation of a adopt a school program and distributed 77,000 complimentary vouchers to over 100 schools in 14 different school districts. The result of the Lancers' jump in single-game attendance led to a 22-percent increase in season ticket revenue and a 17-percent increase in sponsorship sales. 

West's work goes beyond just a rise in ticket sales. In 2025-26, he implemented the Omaha Lancers Holistic Care Program, hired a mental health coach and hired a strength and conditioning coach. He also oversaw changes to the Lancers nutrition program by implementing a refueling station and starting a training table prior to player study hall. West worked with the Lancers broadcast team to transform the Lancers' television broadcast to better align with an NHL broadcast.

West launched his career as Tournament Director for the Cox Classic on the PGA Tour's Nike Tour, quickly elevating the tournament to national prominence. In 2002, he joined Creighton University Athletics, where he helped usher in a transformative era—spearheading the Bluejay men's basketball program's move to the Qwest Center Omaha (now CHI Health Center) and leading marketing for six programs across four major venues. Under his leadership, Creighton achieved a rare triple crown in fan engagement, ranking top ten nationally in average attendance across men's basketball, soccer, and baseball.  

A proven innovator, West went on to found MTT Management, a consulting and event management firm. His early consulting with the Omaha Lancers during the 2013–14 season helped deliver a near sell-out finish, foreshadowing his future impact with the team. He later served as CEO of the Omaha Equestrian Foundation, where he led efforts to bring the prestigious FEI World Cup Final to Nebraska for the first time.  

West returned to college athletics in leadership roles at the University of South Dakota and the University of Nebraska-Omaha, his alma mater. At UNO, he oversaw a dramatic rise in hockey attendance—from 4,400 to over 7,000 fans per game in just two seasons—making the Mavericks the fastest-growing NCAA Division I hockey program in 2022–23. He is among the few sports executives to earn top-ten national attendance rankings in four different NCAA Division I programs. Most recently, he consulted with the Omaha Supernovas, helping the professional volleyball team lead their league in attendance in 2025, averaging over 11,000 fans per game.

A native Nebraskan with deep community ties, West is committed to revitalizing the Omaha Lancers through community engagement, strategic growth, and unforgettable fan experiences.   

West earned his undergraduate degree in Education from the University of Nebraska Omaha and his master's degree in Sports Management from Wayne State College in Wayne, Nebraska. He and his wife, Laurie, have been married for seven years and have built a loving blended family of six adult children. West is the proud father of twin boys, Tyler and Trevor, from his first marriage, while Laurie's children—Allie, Rob, Jordy and Johnny—come from her first marriage.

  Contact Mike at 402-660-5830 or mwest@lancers.com
 

TERRI PHILLIPS - VICE PRESIDENT


Terri Phillips 2026-27 Headshot 

    EMAIL TERRI

BROOKE BOWEN - DIRECTOR OF CORPORATE RELATIONS


Brooke Bowen 2026-27 Headshot Brooke Bowen enters her second season as Director of Corporate Relations for the Omaha Lancers and is excited to help celebrate the organization's 40th anniversary season. She brings a dynamic, people-first approach to the role, combining a background in healthcare recruiting and athletics with a passion for building authentic, lasting partnerships.

Prior to joining the Lancers, Brooke served as the Patient Care Coordinator and Front Desk Manager at Doctors of Physical Therapy. She also worked in healthcare recruiting with Marvel Medical Staffing and Uniti Med, where she developed expertise in recruiting, business development, outreach, and relationship management.

Known for her unmatched energy and strong work ethic, Brooke balanced multiple roles in bartending and hospitality while maintaining a full-time career. She credits those experiences with strengthening her communication skills, adaptability, and ability to build meaningful connections with people from all walks of life.

An athlete and coach at heart, Brooke spent six seasons as the Head Reserve and Assistant Varsity Volleyball Coach at Gross Catholic High School while also assisting with the school's powerlifting program. Those experiences helped shape her leadership style and reinforced her passion for supporting teams, developing relationships, and making a positive impact in the community.

Born in Pender, Nebraska, and raised in Omaha, Brooke earned her degree in Kinesiology from Peru State College. When she's not cultivating corporate partnerships or cheering on the Lancers, you can find Brooke in the gym, watching just about any sporting event, or spending time with friends, family, and her pups.

    EMAIL BROOKE

 

TODD PROCOPIO - DIRECTOR OF TICKETING



Todd Procopio 2026-27 Headshot    
Todd's professional path is rooted in versatility, leadership, and a deep commitment to the community. From his early days bagging groceries at Baker's to managing two successful insurance agencies, he's built a career through hands-on experience and entrepreneurial drive. He's led marketing efforts across industries—from limousine services to large-scale trade shows and festivals—and now brings that strategic focus and people-first approach to his role in sports and entertainment.  
    
A proud graduate of Creighton Prep and attendee of the University of Nebraska at Omaha, Todd remains deeply connected to his Omaha roots. He's served as President of the Santa Lucia Festival Committee, guided its 100th celebration, and helps foster global cultural ties through his work with the Sicula Italia Foundation and the Sons & Daughters of Italy.  

Outside the office, Todd's greatest joy is his family, three kids, six grandkids, and countless moments on fields and courts. Whether he's on a golf course or lending his time to causes that lift others up, Todd leads with heart, heritage, and a passion for community.  

"Success is never a solo act. It's built with trust, teamwork, and shared purpose." 

EMAIL TODD

JOEL NORMAN - DIRECTOR OF BROADCASTING & COMMUNICATIONS


Joel Norman Headshot 2026-27


Joel begins his second season with the Lancers in the 2026-27 season and his sixth season broadcasting junior hockey. His previous stops came with the Lincoln Stars (USHL) from 2022-25 and the Mason City Toros (NA3HL) for the 2021-22 season. 

A Pittsburgh, Penn. native, Joel spent six seasons as a broadcaster for the Wenatchee AppleSox, a summer collegiate baseball team in the West Coast League from 2018-24. He was named the second-ever WCL Broadcaster of the Year in 2024 and wrote a book celebrating the AppleSox' 20th season in 2019. 

Joel graduated from West Virginia University in 2018.

 

EMAIL JOEL

  

 

ANNIE DISTEFANO - DIRECTOR OF PLAYER RELATIONS


Annie Distefano 2026-27 Headshot 
Born and raised in Omaha, Annie is proud to call the community home. She has been married to her husband, Mark, for 24 years, and together they have two grown children who continue to be an important part of her life.

Annie holds a Bachelor's degree in Child Development and Psychology and spent 16 years at Nebraska Children's Hospital as a Certified Child Life Specialist, supporting children and families through challenging experiences. Her career has also included serving as a Foreign Exchange Nebraska Coordinator and working as a substitute teacher at a parochial school before joining the Omaha Lancers.

Outside of work, Annie is passionate about giving back to her community. She currently serves as Secretary for the Santa Lucia Festival and a member of the Board. Annie volunteers with Hillcrest Hospice as a No One Dies Alone (NODA) volunteer, providing companionship and comfort to individuals at the end of life. She also enjoys volunteering alongside her daughter at Outlook Nebraska for the visually impaired.  

Through her professional experience, community involvement, and dedication to helping others, Annie brings compassion, commitment and a strong connection to the Omaha community to her role with the Omaha Lancers.
 

    EMAIL ANNIE